Accessible Transportation for Persons with Disabilities Regulations

We’re committed to being a barrier-free, inclusive airport for people of all ages and abilities. That’s why we’re getting extra help to meet the Canadian Transportation Agency (CTA)’s regulations. In June this year, the CTA audited all our channels, services and amenities and will be doing so annually on selected obligations within the regulation.

To meet and exceed regulatory compliance for accessible transportation at YYC, Terminal Operations is excited to announce that we’ve partnered with Changing Paces, a disability awareness training firm from Ontario. Their team of experts will provide refresher training to staff or volunteers who interact with the travelling public.

This includes:

• YYC Crew
• Customer Care Ambassadors
• White Hat Volunteers
• Ground Transportation service providers
• ASP Security Services terminal patrollers

To customize and target the training to YYC’s guest, Changing Paces surveyed our accessible communities, local accessible service organizations and guests who have experienced YYC’s accessible services.

Key dates:

• Aug.- Sept.: Use survey feedback to create workshop content
• Beginning of Oct.: Send out workshop dates
• Mid October: Deliver in-person and e-learning training through Dayforce and on teamyyc.com

For those who want to get started on familiarizing themselves with general guidelines of language and accessible terminology, visit the Government of Canada's website.

If you have any questions about accessibility, contact rebeccal@yyc.com. 

Watch the HUB for more updates in the September and October so we can all understand the needs of our guests with disabilities better together.