YYC Launches New Animal Policy!

Over the past year, YYC has seen an increase in the number of animals in the terminal. Some travelling (as service animals, comfort pets or as travel companions), and others joining their families to meet and greet arriving guests. As we always strive to deliver safe and ‘pawsitive’ experiences for all of guests, we’ve updated our Animal Policy in a clear and enforceable way, to reflect YYC’s growing furry demographic.

Our new policy includes the following changes:

1. Animals are permitted out of their kennel as long as they are under care and control and on a non-retractable leash of four-feet long or less.
2. Certain areas such as Food Courts and Kids Fun Zones will require animals to be kenneled, with the exception of certified service animals or unless permitted by a specific eating establishment.
3. Relief areas are located outside of Doors, 1, 9 and 17. YYC also offers a custom-designed in-terminal pet washroom, located post-security, adjacent to Gate B34.
4. Animal owners are responsible for cleaning up after accidents or mess. Emergency waste bags and cleaning supplies are available upon request at all InfoCentre locations and in various areas of the terminal.

The decision to modify the Policy was made after consultation with numerous internal and external stakeholders, such as airline partners and agencies, airport employees, YYC’s Accessibility Committee, other airports and other public facilities. We want to make YYC a leader among airports by enhancing the experience for all guests — including the furry ones.

You might also be interested to know that airports aren’t the only ones experiencing the pressure to keep up with the times; hotels, malls and other establishments are moving forward with an animal-friendly building/culture as well. In fact, the Vin Room in Concourse D has  introduced a patio concept where passengers can eat with their animal at their side!

Thank you for helping us roll out this update, and please feel free to provide any feedback so that we can tweak as required.

Still have questions? Check out the Policy and FAQ here.