Converting Unintelligent Lavatories into Smart Restrooms

We live in an increasingly smart world, one where technology’s role is ever expanding. Today it seems that almost any and all devices can be smart. Almost all of us have a smartphone. Many of us have smart wearables, such as smart watches. We have Smart TVs on our walls and Smart Cars in our driveways; even our homes can be smart with automated lighting and climate control. Now YYC is adding to our smart landscape by providing smart… restrooms!

Yep, you read that right! YYC has converted four restrooms into Smart Restrooms. Working with partners at  Infax, YYC IT and Facilities departments have helped to turn one pair of washrooms in Concourse A and another pair in Concourse C from being ordinary, unintelligent lavatories into Smart Restrooms.

You may ask, what makes these particular restrooms smart? Here’s some fun features:

• Each of these wise washrooms is equipped with a device to count how many individuals enter.
• Janitorial staff are automatically alerted that the restroom needs to be cleaned after xx number of people have been through the facilities.
• Bluetooth sensor tells us exactly when our janitorial staff has arrived to clean the restroom and how long the cleaning took.
• Passenger feedback tablets mounted outside each restroom allows passengers to provide instant feedback on the washroom and provides YYC with data on restroom cleanliness and passenger experience.
• Poor ratings can also trigger emergency cleaning alerts or responses on low supplies.            

The benefits of these brainy bathrooms and their alignment with our strategic planks are obvious. By ensuring our restrooms are being cleaned (at the right time), we’re helping to deliver a consistently remarkable customer experience. YYC will also be able to drive efficiencies with our janitorial staff, again resulting in a more consistent level of restroom cleanliness. And lastly the passenger survey feedback tablets allow us the opportunity to give a voice to our passengers so we can measure our efforts to improve their YYC experience.