Training

YYC Grid System

** This course must be viewed in the Google Chrome browser.**

The Air Terminal Building, or ATB, is quite large and uses a grid system for identifying specific locations and coordinates. Knowing how to use this system will be vital to effective communication between IOC staff and those who rely on the grid to respond to incidents, hazards, maintenance requests and emergencies within the ATB.

Most roles that report to, and parties that interact with the Integrated Operations Centre, or IOC, use the grid on a daily basis. When a grid reference is used to coordinate a response, all parties involved can ensure they are aligned. After completing this course, you will have a better idea of how to use the grid and how it applies to your role.

Once the course is complete, the final certificate must be printed and submitted to your Supervisor. Should you require assistance or have any questions regarding this program, please email thesource@yyc.com .

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SWING GATE

** This course must be viewed in the Google Chrome browser.**

Swing Gate is an integrated configuration gating system that allows air carrier agents to control the flow of passengers to and from the terminal and the aircraft. This system is used for all gates within the International Terminal building.

All airport personnel requiring access to the international terminal gates for the purposes of their day to day duties must complete the Swing Gate ELearning course. Once the course is complete, the final certificate and a signed access level request form must be submitted to the Pass Office in order to receive the appropriate access level. Swing Gate recertification is required every 5 years or every time the RAIC is renewed. Should you require assistance or have any questions regarding this program, please email operations@yyc.com.

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EMERGENCY WARDEN TRAINING (Airport Community)

** This course must be viewed in the Google Chrome browser.**

For all those operating in the Domestic and International Terminal Buildings, it is a mandatory requirement that you have designated Emergency Wardens for your organization. An Emergency Warden is a trained individual responsible to supervise and direct occupants to evacuate and proceed to the recommended assembly areas, and ensure evacuees stay at these locations until authorization is given to return to their areas.

Emergency Wardens must complete this eLearning Course once per year and The Calgary Airport Authority may request training records from time to time. Each organization is required to maintain its own training records for the Emergency Warden Training. A certificate can be printed once an employee finishes the course. Should you require assistance or have any questions, please contact Natasha Koshowski at natashak@yyc.com.

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ACTIVE ASSAILANT

** This course must be viewed in the Google Chrome browser.**

Active assailant incidents are often unpredictable and evolve quickly. In the midst of chaos, anyone can play an integral role in mitigating the impacts of an active shooter/assailant incident. This e-learning training course aims to enhance preparedness for the entire Airport Community.

It is highly recommended that all airport employees complete this course at least once every 2 years. Each organization is required to maintain its own training records. A certificate can be printed once an employee finishes the course. Should you require assistance or have any questions, please contact Natasha Koshowski at natashak@yyc.com.

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PRIMARY INSPECTION KIOSK (PIK)

** This course must be viewed in the Google Chrome browser.**

The CBSA, in collaboration with The Calgary Airport Authority, are installing Primary Inspection Kiosks for Canada customs declaration. The guest can now verify their identity and make an on-screen declaration using PIK which eliminates the use of the E311 declaration cards. In addition, CBSA has introduced an eDeclaration mobile app to save the guest time completing the declaration.

The e-learning training course provides a real-life simulation of how a guest would complete a declaration using the PIK in different scenarios. Should you require assistance or have any questions, please contact Dionne Crutchley at dionnec@yyc.com.

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YYC Accessibility

** This course must be viewed in the Google Chrome browser.**

The Accessible Transportation for Persons with Disabilities Regulations (ATPDR), mandated by the Canadian Transportation Agency (CTA), aims to protect the human rights of persons with disabilities and create a barrier-free transportation network. The ATPDR requires that staff who are required or may interact with the public or participate in decision-making or policy and procedure development must receive training.

This course aims to raise awareness of different types of disabilities, to educate staff on the needs of the travellers with disabilities, and elevate the comfort and confidence level of staff. The objectives of this course are:

To understand disability rights in Canada
Awareness of importance of accessibility and inclusion
Understanding barriers of access
Direction on interacting with people with disabilities, service animals, and support personnel
Best practice approaches in service delivery
Discussion on how to handle situations where solutions are unclear

Should you require assistance or have any questions, please contact Caitlin Thomas at CaitlinT@yyc.com.

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Passenger Boarding Bridge

Learn how to safely and confidently operate the passenger boarding bridges at the Calgary International Airport (YYC). Passing this online course is a mandatory component for adding or renewing bridge access to your RAIC.

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Ground Operations Essentials

This online course aims to ensure you know the procedures for handling YYC's ground equipment safely and respectfully, in order to reduce equipment damages and departure delays.

The course will take 20-30 minutes to complete and has a final quiz at the end. Completion is required for all airline ground crew who operate the following equipment:

Pre-Conditioned Air (PCA) equipment that supports most gates.
Ground Power Units (GPUs) that are integrated into most passenger boarding bridges.
Material lifts located in the International Terminal Building, used to move gate-checked items, strollers and wheelchairs, between levels.

Should you require assistance or have any questions regarding this program, please email operations@yyc.com.

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The Hidden disabilities sunflower program

The Hidden Disabilities Sunflower is a globally recognized tool providing individuals with invisible disabilities more support. We are proud to be welcoming the Hidden Disabilities Sunflower Program to YYC this summer.

What is a hidden disability?

A hidden disability is one that is not immediately obvious, so you may not always be able to tell if an individual has a hidden disability.
There are many different types of hidden disabilities – from learning difficulties and chronic or mental health conditions, to mobility, speech, cognitive, hearing, or visual impairments.

What is the Hidden Disabilities Sunflower ?

It is a globally recognized tool that provides an opportunity for those with invisible disabilities to get more support along their journey while they travel through the airport.
The Sunflower icon is a yellow sunflower on a green background, and indicates that the person wearing it, or someone with them, has a hidden disability and may need some support, understanding, or simply a little more time.

What should you do if you see someone wearing the Hidden Disabilities Sunflower?

Ask if you can help.
Be kind.
Listen closely.
Have patience.
Do not judge.
Show respect.