Friday, December 15, 2017
   
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Service Superstars

Here you will find inspirational stories about members of Team YYC out there making a difference!  Please take a moment to read their stories.  You may see someone you know - you may even see yourself!  If you have someone that you think needs to be recognized for their outstanding service, please let me know at peggyb@yyc.com.  All authors of published contributions will have their choice of Team YYC swag - keep those stories coming!  Thanks everyone.

Wolfgang Puck Representing YYC's Hospitality Spirit - Thank You Catherine!

December 11, 2017   |   (0 Comments)

 The food and wine were delicious, but the highlight was the service that Catherine provided.

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Service Superstar Mary from Concorde!

October 31, 2017   |   (0 Comments)

Service Superstar Mary from Concorde!
"Hello! I was in the domestic food court - terminal A- with a woman who did not speak English.  I understood she was hungry and wanted to buy food before her connecting flight so I was trying to figure out her choices and her flight time and we were not making great progress. Mary walked by and noticed our communication struggle...

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Warm Welcomes from Airport Agent Jewel!

October 12, 2017   |   (0 Comments)

Warm Welcomes from Airport Agent Jewel!

Welcome Darylann, a new Team YYC member! Big thank you to Jewel for bringing in a warm welcome!

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The Story of how Roger and Neil captured Maui the Budgie!

October 04, 2017   |   (0 Comments)

The Story of how Roger and Neil captured Maui the Budgie!

Passengers were moving to Toronto with their budgie. They were asked to open the cage and denied a separate room. Budgie escaped and the daughter (dropping her parents off) stayed at the airport for 9 hours trying to get it back.

 

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Wolfgang Puck doesn't just have wonderful food, but employees too!

September 07, 2017   |   (0 Comments)

Wolfgang Puck doesn't just have wonderful food, but employees too!

"...As she was leaving Danny and Karen set her up with a little care package of food and water to help make her overnight stay in the San Fran airport a little better."

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"Thank you Sid, you're the best!"

September 07, 2017   |   (0 Comments)

"Thank you Sid, you're the best!"

In particular I'd like to thank Sid, in my name and many others. Sid is a volunteer who helped us when our flight to London was cancelled the 1st of August , and we were so nervous because of the uncertainty and the lack of information from the air company.

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Service Superstar Gina from Concorde!

August 31, 2017   |   (0 Comments)

Service Superstar Gina from Concorde!

Do you often see the elderly struggling to walk up the stairs? Read on to see how Gina handles such situations - no matter what she is doing!

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Service Superstar: Darlene of The Calgary Airport Authority

June 26, 2017   |   (0 Comments)

"I wish to recommend Darlene, YYC Reception, for a Service Superstar award. I deal with Darlene on a regular basis to book the board room and meeting rooms in the Corporate Centre.." Read more to find out why Darlene has been nominated! 

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Service Superstar, Rowena Morena - Going That Extra Mile!

May 16, 2017   |   (0 Comments)

Service Superstar, Rowena Morena - Going That Extra Mile!
Service Superstar: Rowena Morena Our fantastic service superstar, Rowena Morena, of Concorde’s Customer Care Ambassadors, was working on arrivals when she saw an elderly man waiting on the curb around 11:00 pm - only an hour before her shift ended. The gentleman informed Rowena his ride was coming soon, however half an hour later...

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A Kind Helping Hand at the Pass Control Office

February 08, 2017   |   (0 Comments)

Brenda from the Pass Control office was extremely overwhelmed, however she was so calm and respectful when it came time for her to help me fill out some paperwork. She was patient and kind and I truly believe you are lucky to have her. She even took the time to help prioritize our place in line based on the feedback she solicited from me....

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Superior Service at Wolfgang Puck

January 18, 2017   |   (0 Comments)

Fantastic service at your YYC airport location. The manager David went above and beyond and warmed up some milk I bought for my toddler. Blown away by the service and we will be back! -Kaushik

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Above and Beyond Customer Service

January 05, 2017   |   (0 Comments)

I must tell you the tale of two wonderful employees I encountered on Christmas Day: Mobeen, a curbside ambassador, and Hugeutte from Air Canada. I drove my wife to the airport this morning and all was well until I arrived back home to discover that she had left all her medication behind (she has MS). I rushed back to the airport with...

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Zinar's Excellent Customer Service

November 02, 2016   |   (0 Comments)

This note is to express how extremely helpful Zinar at the iStore was. My blackberry stopped working shortly after landing at the Calgary Airport, and with only minutes before my next flight connection, I went to the iStore for help. Zinar quickly managed to revive it after all my efforts had not worked. This not only allowed me to stay i...

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United Airlines Employee goes Above and Beyond

October 31, 2016   |   (0 Comments)

On Friday October 21st I was helping an elderly woman make her way to the USA Customs. She was quite frail so I went to the United Airlines office to find out about getting her a wheelchair while she was filling out her declaration form. A wonderful United Airlines employee by the name of Susan not only got a wheelchair for her but also p...

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Luna's Swift Call to Action

October 31, 2016   |   (0 Comments)

I would like to nominate Luna Valez as a service superstar. While walking the connectivity route on October 26, 2016 drywall dust was falling from the mezzanine level to the seating below. Although many observed the issue, Luna was the first to jump and wipe down the effected seating area. She also phoned the responsible contractor t...

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Curbside Ambassador Ravinder's Invaluable Help

October 31, 2016   |   (0 Comments)

Curbside Ambassador Ravinder's Invaluable Help
I arrived at YYC late evening, tired but happy, yet to discover that texts and calls to my daughter would not go through. After a long wait in the cold with heavy luggage in tow, I continued to hope she would find me on her own. Eventually I saw a kind-looking young man in a safety vest and asked him for help. Ravinder not only helped...

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Acknowledging Fred Strawson

August 26, 2016   |   (0 Comments)

I just wanted to say a special thank you to Fred Strawson, one of the YYC Commissionaires who works Curb Detail. Last week, as I was dropping my husband off at Departures, Fred Strawson was walking by and noticed my car's rear brake smoking. He immediately notified me, made recommendations, called his supervisor and placed pylons around m...

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Laura Wong Receives Standing Ovation

June 08, 2016   |   (0 Comments)

I would like to nominate Laura Wong, Receptionist at IFP. This young lady is an outstanding example of what we could only hope all YYC staff could be like. She is extremely proactive and supportive of all Team YYC causes. Her personal work station is continually undergoing redecoration to match the latest holiday; Christmas, Easter, Hallo...

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Fort McMurray Evacuee Recognizes Air Canada Employee

June 08, 2016   |   (0 Comments)

I want to recognize an exceptional Air Canada employee Jeka. I was evacuated from the Suncor site in Fort McMurray on Wednesday, May 18. I arrived at YYC and the first person I meet is Jeka. I needed to buy a ticket to Kamloops. She said that I had to wait until the ticket agent came in an hour later. She started to talk to me and asked i...

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Lost and Then Found with the Help of Maria

May 03, 2016   |   (0 Comments)

I was travelling home from Calgary on Sunday, April 10. As I was boarding the plane, I noticed I did not have my phone.  I was almost positive I must have thrown it in the garbage along with my TacoTime bag.  Absolutely in panic as it was a new 1,200 dollar iPhone, I contacted the Lost and Found in Calgary through the Lost and F...

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The Key to Excellent Customer Service

March 10, 2016   |   (0 Comments)

My wife and I arrived at YYC at the same time as a number of hockey teams. Amidst all the confusion, we managed to leave our carry-on bag on the curb and didn't notice until we got home. My wife and daughter went back to the airport to see if they could find it. They met a very helpful White Hatter who told them that the Lost & Foun...

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White Hat Welcome to Canada

March 01, 2016   |   (0 Comments)

I was waiting with the sponsors and relatives of the young family arriving from a refugee camp in Jordan via Montreal. We were all very excited and eager to greet them - a father, mother and infant. We had signs and gifts ready for them.  We waited and waited, speculating on what might be holding them up in the Arrivals area. Finall...

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Food for Thought

February 18, 2016   |   (0 Comments)

Food for Thought
I would like to thank Semira and Jaspreet who helped me with a family of refugees. I was called to an inbound flight where EMS was called. It turned out to be a little refugee boy who was exhausted, dehydrated and needed some food. I ran to Tim Horton’s where they were in the process of closing. I asked if it was possible to make me...

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Rebbka at Tourism Calgary Shows Compassion for Stranded Passenger

September 22, 2015   |   (0 Comments)

Today I had one of the worse day's I've had in a while. I wasn’t able to get on the on my flight home, which I was thrilled about because I missed my dog and two god daughters like crazy!  I was clearly upset while I was checking in with west jet and they basically brushed me off to the information center, saying I was sol with...

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White Hatters and Delta Airline Employee Work Together to Help Passengers

August 10, 2015   |   (0 Comments)

Hello,  My wife and I arrived in the Calgary Airport at about 1 a.m. the morning of July 4, 2014 unfortunately our luggage didn't, and we had missed our connecting flight to Montreal! We tried to sleep in some chairs for a few hours until we could catch a flight out, and hopefully reunite with our baggage, when some wonderful Calgar...

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Allen from Air Canada Helps Passengers Get Home

August 10, 2015   |   (0 Comments)

About a week ago, my husband and I missed our flight with Air Canada after an unexpected change in flight plans. We decided to go see the agent at the Air Canada ticket counter and Mr. Allen S., was nice enough to check the file and realize it was an Air Canada error and gave us a flight home for the following morning. He was courteous, h...

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White Hat Volunteer Mary Anne Helps Entire Travel Group

July 14, 2015   |   (0 Comments)

Hello,  We were on our return trip to Australia after visiting Vancouver, Calgary and Lethbridge for a Tae Kwon Do tournament with a group of 20 people from Western Australia. We entered the Calgary airport with some 35 plus pieces of luggage and approximately a seven hour wait for our flight, and before we could even try and find...

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A Little Empathy Goes a Long Way

July 07, 2015   |   (0 Comments)

Candace’s story demonstrates not only exemplary customer service but also dedication and empathy for a concerned family. Through Candace’s persistence she was able to connect a sick and ‘missing’ passenger with his family.  Read her story below: I had a first cousin, terminally ill, travelling to Ottawa from...

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Constable Stillinger Takes the Time to Help Lost Passenger

April 16, 2015   |   (0 Comments)

My name is Kevin Wright, and I had the privilege of meeting this officer the morning of Monday February 2nd while I was connecting through Calgary en route to LA. He is one of the most genuinely, kindhearted, sympathetic, and emphatic human beings I have met. Of course, that day winter storm juno was wreaking havoc along the Eastern s...

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Constable Maerz Helps Passenger Get Home to Family

April 16, 2015   |   (0 Comments)

Dear Constable Maerz,  Sincere thanks and appreciation for your kindness toward our daughter Madeleine, who left home five months previous to your meeting. She was on a great adventure west when she found herself stranded at the Calgary Airport without I.D., money or credit cards or phone! Thank goodness you came along, clearly she ...

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Delta Calgary Airport Hotel Employee Helps Ill Passenger

April 01, 2015   |   (2 Comments)

From Jeka Desjardins at Air Canada... I have a very nice story to tell you.  Even though it also involves me, I was impressed when I heard what Sara Azam from the Delta Hotel did yesterday.  I had a man and his daughter from YYZ travelling back to YYC yesterday after a father/daughter skiing trip. She was about 14 yea...

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Kelsey's Staff Treats Passenger to Breakfast

March 26, 2015   |   (0 Comments)

Just want to share a beautiful story that happened today in Kelsey’s. So our restaurant was empty this morning. As in zero customer. After a few minutes, I overheard Server April sharing a story about a kid to our cook and both of them have big smiles on their faces. I’ve asked what is it about. A 12 year old boy came in an...

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Mittal and Friends Help to Clean up YYC

March 05, 2015   |   (0 Comments)

I would like to nominate Mittal who works at a Tim Horton's in the airport.  On March 2, 2015 I was leaving the airport at 4:30pm. I exited the building on the arrivals level and was walking north toward the red parking lot. I passed the animal relief cage and noticed on either sides of the path that parking tickets (the kind I valid...

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Melissa Goes Above and Beyond for Colleagues at YYC

March 05, 2015   |   (2 Comments)

Melissa McDonald, Administrator, Support Services at WestJet YYC     I would like to nominate Melissa for all her hard work that she does each and every day at YYC airport.  If you cannot find her at her desk she is running around the airport organizing everything that is required for all of the new hires.  She goes t...

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White Hat Volunteer Judi Gunter Helps Traveller in Time of Need

February 26, 2015   |   (0 Comments)

Judi wrote to us to share this wonderful story of compassion and excellence in customer service.

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Barbara from Air Canada Goes the Extra Mile

February 05, 2015   |   (0 Comments)

I met the most wonderful and helpful Air Canada employee today, Barbara Robson, and wanted to pass on kudos for her. Here is the story: I met the family of an older gentleman who was traveling today from Lethbridge to Sarnia on Air Canada. They were following his flights on the Internet and discovered that his Lethbridge flight was goi...

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JoAnn Helps YYC Passenger in Need

February 05, 2015   |   (0 Comments)

My husband and I would like to thank you for the phenomenal service provided by one of your White Hat Volunteers on Friday, January 30, 2015.  Our flight from Phoenix arrived late and, as a result, we missed our connecting flight to Hamilton. We flagged down a White Hat Volunteer, whose name tag was JoAnn.  JoAnn took us under h...

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Sabs Goes Above and Beyond for Travelling Family

December 17, 2014   |   (0 Comments)

Dear Sabs, This note is to commend you on your exceptional customer service on Monday, December 15. In my opinion, you went ‘above and beyond’ the call of duty. The passengers were travelling from Saskatoon to the Philippines with a connection in Calgary through to the USA. Unfortunately, the passengers did not have visas fo...

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Swarnjit Sekhon from Concorde Lends a Helping Hand

November 19, 2014   |   (0 Comments)

Read on to discover how a single act of kindness can make such a difference to our passengers.

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ALICE BERARD HELPS OFF THE CLOCK

October 22, 2014   |   (0 Comments)

Despite going off duty, Alice Berard decided to help out an elderly passenger at YYC. Her decision was felt by the passenger she assisted and this message was left Alice:  On 26th Sept 2014 at approximately 2 p.m. I arrived from Canmore at the Brewster Pub to take Red Arrow to my Edmonton destination. I was overwhelmed by all the ...

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NATHAN WITH CONCORDE DELIVERS FIRST AID RELIEF

October 14, 2014   |   (0 Comments)

"the quick actions of Nathan Olsan had stopped the patient from going into a possible heart attack"

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TERRY WITH WHV PROVIDES REAL HOSPITALITY

October 14, 2014   |   (0 Comments)

"her help was really appreciated." 

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CCOC AND GARDA EMPLOYEES TEAM UP

October 14, 2014   |   (0 Comments)

"Please would you pass along to both of them my thanks for going above and beyond by being so kind and professional to someone who was in need."  

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ADRIAN FROM THE INTERFAITH CHAPEL LENDS A HELPING HAND DURING POWER OUTAGE

October 14, 2014   |   (0 Comments)

"Adrian from the Chapel is a Service Superstar"

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SAIFEE DOES IT YET AGAIN

October 06, 2014   |   (0 Comments)

There's no shortage of reasons why Saifee Bhagat is a Service Superstar two years running. He consistently delivers phenomenal service to those he serves and in some cases goes above what is asked of him. This message came in for Saifee:  Hello, My name is Jose Gomez,  a new WestJet employee, and I wanted to share a wonderfu...

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ANOTHER WHITE HATTER, ANOTHER HAPPY PASSENGER

October 06, 2014   |   (0 Comments)

ANOTHER WHITE HATTER, ANOTHER HAPPY PASSENGER
Lorraine Horlick with the White Hat Volunteers helped one passenger out and made her feel "relieved" and made her leave YYC knowing "she is an asset for Canada and the Airport". These words describe the impact that Lorraine had. Click on the attachment to view the full story: 

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WHITE HATTER DISPLAYS SUPERSTAR QUALITIES

October 06, 2014   |   (0 Comments)

WHITE HATTER DISPLAYS SUPERSTAR QUALITIES
Sam Pal is one of our incredible White Hat Volunteers and like many White Hatters before him, Sam delivered truly awesome service to a YYC passenger. The length of the thank you message is an indicator of how grateful this particular passenger was of Sam's great act. Check out the story below: Hello.  I was in Calgary on August 2...

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MEGAN STEWART'S CONTINUOUS DEDICATION

October 06, 2014   |   (2 Comments)

Megan Stewart has displayed her exceptional service to many around the YYC community and she was the recipient of some well-deserved commendation. One of the individuals she works with was anxious to write in to us: I would like to acknowledge the amazing customer service of Megan from HMS Host.  Megan does an amazing job every...

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SAIFEE BHAGAT AT IT AGAIN

October 06, 2014   |   (0 Comments)

SAIFEE BHAGAT AT IT AGAIN
It's certainly no surprise that Saifee Bhagat received this message commending his "exceptional" service. It's one of many examples of Saifee delivering terrific service to those who come to the Pass Office. Read the story below for more:  Hi, I would like to pass on my personal thanks and commendation to one of your pass cont...

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LASTING KINDNESS

October 06, 2014   |   (0 Comments)

From the Information Desk comes a thank you for Marie Stanek! Read the message below to see how happy one Calgarian was for Marie's service.  I just want to thank one of your airport employees for being so kind and helpful to my elderly parents. I was stuck in traffic and arrived late to meet them. They wandered over to the inform...

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